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Training - Welcoming immigrant women who are victims of domestic violence. Getting Started
The purpose of this workshop is to educate support workers in all areas about the different issues that arise when a woman from an immigrant background is experiencing domestic violence.
Objective of the workshop:
- To learn about the domestic violence issues and the possible challenges related to the immigration process.
- To familiarize yourself with the reality of women from immigrant families who are victims of domestic violence.
- Acquire skills in intercultural interventions.
Process of making a complaint
The person responsible for receiving complaints
The administration is responsible for receiving complaints, and can conduct an investigation with the victim and the person(s) involved. Following the investigation, they may refer the complaint to the Board of Directors who will ensure that the complaint is handled.
Procedure for submitting a complaint
All complaints must be sent by e-mail to the following address
The victim's right to be informed of the outcome of the complaint
The victim will be informed of the outcome of the complaint by email.
The period for processing a complaint
The maximum time for processing a complaint is 30 days
Contact information and business hours
La Re-Source
CP 66017
Châteauguay (Qc) J6K 5B7
450-699-0908
Open 24h/24, 7 days/7
Mécanisme de plainte
La personne responsable de la réception des plaintes
La direction est responsable de la réception des plaintes, elle pourra effectuer une enquête auprès de la personne victime et de la ou des personne(s) impliquées. Suite à l’enquête, elle pourra transmettre la plainte au Conseil d’administration qui s’assurera du traitement de la plainte.
La procédure pour présenter une plainte
Toute plainte doit être transmise par courriel à l’adresse suivante :
direction@lare-source.org
Le droit de la personne victime d’être informée de l’issue de la plainte
La personne victime sera informée de l’issue de sa plainte par courriel.
Le délai de traitement d’une plainte
Le délai maximal pour le traitement de la plainte est de 30 jours.
Coordonnées et heures d’ouvertures
La Re-Source
CP 66017
Châteauguay (Qc) J6K 5B7
450-699-0908
Ouvert 24h/24, 7 jours/7
